Scheduler, Paramedic Services
Job Number: 2389
Job Type: Casual
Location: 120 Maple Grove Road, Cambridge, ON / 1001 Erbs Road, Waterloo, ON - (This is an in office position, no hybrid option. Home location is 120 Maple Grove Road, Cambridge, ON, with the ability to work at both locations, subject to operational needs)
Number of Positions: 2
Department: Scheduling (Paramedic Services)
Division: Public Health and Paramedic Services
Hours of Work: Up to 24 hours a week (11 hour shifts - including days, afternoons, evenings, weekends, and statutory holidays). Orientation will include two weeks of three 8 hour shifts and two weeks of shadow shifts, up to 24 hours a week
Union: CUPE 1883 (based)
Grade: CUPE 1883 Grade 005
Salary Range: $28.21 - $31.92 per hour
Closing Date: February 26, 2025
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:
Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.
The Role
Supports work coverage functions for Paramedic Services by filling open shifts based on planned and unplanned staff schedule changes (e.g., vacation, sick, absences, training). Applies and makes approved changes to staff schedules per collective agreements and legislation.
Duties/Responsibilities
- Responds to calls from CUPE 5191 staff or superintendents regarding work absences. Enters approved sick time to scheduling software. Calls out to arrange backfill, per collective agreement.
- Fills open shifts and processes time off requests and other shift changes, per management approval and/or collective agreement and established processes.
- Applies approved schedule changes in scheduling software, including for training and other work-related activities within and outside regular schedules. Confirms appropriate backfills are in place.
- Applies special pay codes (e.g., emergency leave, refusal of work occurrence) as necessary.
- Audits approved missed lunches and shift overruns to ensure accuracy of data in scheduling software before pays are processed.
- Informs management of potential staffing shortages, conflicts, issues, and unexplained absences.
- Responds to questions from staff regarding processes and individual information (e.g., accrual banks).
- Refers escalated and complex issues (including those that require historical edits) to management.
- Monitors scheduling inbox and scheduling software for time off requests and shift changes to plan and prioritize work.
- Performs related duties as assigned.
Additional Knowledge, Skills, and Abilities
- Knowledge of office administration procedures and shift and schedule administration, acquired through a grade 12 education plus 2 years of related experience in a high volume, unionized, 24-hour service delivery environment. An equivalent combination of education and experience will be considered.
- Knowledge of and ability to follow policies, procedures, collective agreements, and related legislation (e.g., employment standards, privacy).
- Organizational, attention to detail, and problem solving skills to maintain shift coverage.
- Communication and interpersonal skills to respond to inquiries, requests, and complaints from staff and management; and participate as an effective team member.
- Ability to read, interpret, and apply policies, procedures, legislation, collective agreements, and manuals. Ability to write documents and correspondence.
- Computer skills with ability to use software such as Microsoft Office, and a time and attendance management system. Ability to use an auto-dialer.
- Ability to work shifts, including days, afternoons, evenings, weekends, and statutory holidays as part of a regular rotation/schedule, which includes 11 hour shifts, based on operational needs.
- Ability to travel within Waterloo Region.
- Ability to support and demonstrate the Region's values.
The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.
The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).