Finance Clerk (Seniors' Services)

The Role

Performs month end accounting procedures to reconcile accounts. Provides financial information to residents and their families regarding accommodation rates and financial services provided at Sunnyside Home. Calculates accommodation rates, including rate reductions.

Works as part of a multi-disciplinary team to create a caring, person-centred, homelike environment where residents feel listened to and cared about.

Duties/Responsibilities

• Works as a part of multi-disciplinary team, provides person-centred service to residents and their partners in care. Takes the time to know and engage with residents, supports a homelike environment.
• Processes and reconciles accounts (accommodation, trust, supportive housing) and cashbox for month end per accounting procedures. Posts information and prepares financial ledgers for Finance. Reviews accounts with bank to resolve issues. Contacts point-of-sale machine vendor for technical issues.
• Meets with residents and their families or powers of attorney to provide information regarding financial information, banking, and accommodation packages. Reviews resident admission contracts and optional services. Ensures documentation (e.g., signed consents, power of attorney) is complete and filed. Sets up preauthorized payments for residents and supportive housing tenants.
• Processes and calculates resident rates upon admissions, transfers, annual changes, and discharges, including eligibility for rate reductions. Liaises with residents and/or their families for financial documentation.
• Prepares resident trust account cheques and payments, obtains signatures, and files receipts.
• Liaises with the Social Work team to support residents or families with overdue accounts, reporting any concerns regarding resident financial abuse and working with Public Guardian and Trustee as required.
• Contacts residents and/or their families for overdue payments and notifies supervisor regarding account status.
• Prepares collection letters as needed and liaises with Legal Services as directed.
• Processes divisional invoices (e.g., coding, signatures). Acts as subject matter expert for corporate accounts payable system. Monitors purchase orders for management and files information.
• Processes cheque requisitions and payments for the Division (e.g., physio, medical director, physicians).
• Supports residents and clients to access financial resources (e.g., veteran benefits, disability pensions, low-income supplement).
• Supports annual tax clinic including contacting volunteers.
• Supports submission of finance reports for Ministry-related funding or reimbursement programs (e.g., laboratory services, student stipends).
• Prepares monthly financial information for Finance and updates revenue spreadsheet with banking and other transactions. Tracks billing for residents with supplies, monitors financial limits, and provides information to Manager of Resident Care for Ministry funding.
• Resolves routine issues independently, and refers complex problems to the Manager or appropriate management staff.
• Provides reception coverage.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and skills in financial and accounting principles and practices are acquired through a certificate, diploma, or degree in a related field (e.g., accounting, business) plus directly related experience.
• Must have a tuberculosis (TB) test and required immunization(s).
• Knowledge of and ability to comply with policies, procedures, long-term care operations, related legislation and standards (e.g., health information, privacy, long term care), and financial power of attorney.
• Communication and interpersonal skills to respond courteously and professionally to demands and in interactions with other staff, residents, visitors, and families; demonstrate a customer care/service approach; and participate as an effective team member.
• Ability to read and interpret billings, notes, letters, files, receipts, and Ministry standards and guidelines. Ability to complete forms, records, billings, and draft letters to residents' families and government offices.
• Computer skills with ability to use software such as Microsoft Office, an electronic health records system (e.g., Point Click Care) and corporate systems (e.g., accounts payable, purchase order system).
• Must provide an acceptable vulnerable sector police check.
• Ability to support and demonstrate the Region’s values.