Job Req ID:  1033
Department:  Transit Operations Administration

Manager, Transit Operations

Job Number: 1033 
Job Type: Full-Time 
Location: 250 Strasburg Rd - Transit-Strasburg Road Ops 
Job Category: Transportation 
Number of Positions:1
Department: Transit Operations Administration 
Division: Transportation Services 
Hours of Work: 35 

Posting Date: May 14, 2024 
Grade: Management/Management Support Grade 09 
Salary Range: $118,598.40-$148,439.20 


Our Story:


Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

The Role

Manages the safe and efficient delivery of conventional (Grand River Transit) and specialized (MobilityPLUS) on-street operational transit services, their programs, and staff performance management.


  • Supervises Assistant Managers. Indirectly supervises additional unionized and non-unionized operations staff through supervisory staff. Coordinates and monitors consultant activities and contracted services.
  • Manages Section resources, activities, and budget. Prepares short and long-range operational strategies and programs, including an annual work plan to ensure current and future operational and environmental requirements are met. 
  • Manages policies, procedures, standards, operational rules, and regulations (e.g., staff absenteeism, customer relations, on-street performance); ensures safety standards are met and transit service reliability commitments are maintained.
  • Maintains a complement of qualified staff and ensures effective performance management measures and programs are maintained (e.g., employee feedback, attendance management). Manages attendance management investigations with internal/external investigators. 
  • Manages new bus operator “G to B” driver license training program with contractor. Collaborates with Human Resources staff to develop recruitment and selection processes.
  • Manages the development and implementation of the Operator Trainer training program. 
  • Manages the unsafe act program, including investigating collisions involving transit vehicles, retraining operators, and discipline, as needed. 
  • Manages efficient, safe, effective specialized services to residents with special transportation needs. Manages service contracts and ensures compliance with same (e.g., specialized taxi, rural areas). Implements recommendations from program eligibility review and transit business plan.
  • Manages customer complaints related to on-street transit services or assigns staff to investigate and address same.
  • Provides operational input into existing and proposed transit services.
  • Plans and coordinates studies and testing on new products and equipment. Keeps current on vehicle technology changes. 
  • Participates on committees (e.g., Joint Health & Safety, Return to Work, Collision Appeal). Chairs staff meetings to address planning, scheduling, traffic, operator, and security issues.
  • Participates in collective agreement negotiations and union grievance meetings. Maintains effective communication with union representatives and staff.  
  • Manages the Section’s operating budget. Approves purchase/cheque requisitions. 
  • Ensures the safe operation of transit buses/vehicles and related equipment. 
  • Manages transit operating system for functions related to operator and vehicle assignments, operator information, work coverage, and timesheets. Manages reservation database system.
  • Works with other divisional and departmental staff to support integration of conventional transit operations with rapid transit, including planning in the case of service interruptions. 
  • Contacts Human Resources regarding health and safety, staffing, training, labour relations, and administrative issues. Works with Manager, Finance & Administration Services for budget preparation and monitoring; and other divisional management. Responds to requests/inquiries regarding transit operations from Councilors. 
  • Responds to high profile inquiries and complaints to resolve escalated issues/concerns. Exchanges information and addresses operating issues with external agencies, contractors, consultants, Police, Fire, Ministries, and other transit providers. Participates in the Specialized Transit Services Advisory Committee.
  • Performs related duties as required.

Knowledge, Skills, and Abilities

  • Knowledge of transit operations, labour relations, management techniques, budget preparation, and administrative policies and procedures, normally acquired through a degree or diploma in a related field (e.g., transportation planning, business management, operations management), plus  progressively responsible related experience in public transit services.
  • Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., labour relations, Highway Traffic Act, employment standards, accessibility, privacy, health and safety).
  • Analytical, organizational, problem solving, and continuous improvement skills to research and identify trends; evaluate, develop, and implement policies, procedures, and operational plans; and resolve operational problems.
  • Leadership, human/public relations, negotiation and mediation skills, and political acuity to advance priorities and balance objectives in a political environment; manage, develop, motivate, train, and support staff; establish and maintain effective working relationships with all levels of staff, community agencies, other government agencies, and the public; resolve disputes; represent the Division on committees; explain policies and procedures to the public, consultants, suppliers, and divisional staff; present issues and reports to committees and Council; and participate as an effective team member.
  • Ability to read and interpret correspondence, reports, studies, surveys, legislation, and other literature. Ability to write correspondence, memos, staff reports, and special project plans in clear, concise language.
  • Computer skills with ability to use software such as Microsoft Office, vehicle dispatch and location equipment, and transit operating systems. Ability to leverage technology to improve services.
  • Ability to adjust schedule to respond to major emergencies. 
  • Ability to travel within and outside Waterloo Region. 
  • Ability to support and demonstrate the Region’s values.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.  At the Region, we respect, encourage and celebrate our diversity.  The Region of Waterloo is committed to providing accommodations throughout the recruitment process.  If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request.  Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

Please note: Due to the high volume of applications we receive, only those candidates selected for an interview with be contacted through email.  Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).