The Role

Works as part of a multi-disciplinary team to create a caring, person-centred, home-like environment where residents feel listened to and cared about. Provides housekeeping, dining room, and support services for Sunnyside Home residents within a multi-disciplinary, resident-focused team environment.

Duties/Responsibilities

• Cleans, disinfects, and tidies resident rooms and bathrooms. Makes and changes beds. Stocks bathrooms with supplies. 
• Assists with meal service. Sets dining tables. Portions beverages (e.g., protein supplements, specialty beverages) per resident diet plans. Provides choice selection of meals to residents and serves meals. Clears tables and cleans floors. 
• Sorts, bags, and empties soiled laundry to hampers and laundry chute. 
• Cleans and tidies utility room (e.g., cupboards) and home areas (e.g., lounges, communication centres, balconies, dining room, elevators) per schedule/as needed. Completes checklists and documents notes in logbook.
• Orders and monitors stock of housekeeping supplies to maintain quotas. Receives and checks supplies for WHMIS labels. 
• Picks up/delivers continence products to home areas. 
• Collects and disposes garbage and recyclables.
• Monitors home areas for spills. Responds to, cleans, and disinfects reported spills.    
• Engages with residents, promotes resident participation, and participates with residents in programs and activities.
• Observes and communicates changes in residents’ physical and emotional conditions to resident care staff. Responds to call bells/resident requests and provides assistance/seeks assistance for residents as required. Assists resident care staff with spotting and transfers as needed. 
• Responds promptly to resident call lights and participates in conducting resident rounds.
• Monitors, cleans, and maintains a housekeeping cart and equipment, and contacts Facilities or supervisor for repairs. Reports safety issues/risks immediately and takes appropriate action.  
• Interacts with staff, residents, families, and visitors to respond to general questions, discuss operational needs/logistics, and request supplies or services. Contacts appropriate staff for assistance as needed. 
• Keeps knowledge current through in-service training and communications. Demonstrates/explains work procedures to help train volunteers and/or new staff as directed. 
• Participates in team meetings and provides input to improve work procedures.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Ability to read and understand policies, procedures, and instructions (e.g., resident diet plans, resident information, work assignments, safety notices, safety data sheets, product labels), and basic writing and math skills, normally acquired through a Grade 12 education and training in safe food handling practices, plus related experience working in a health care and/or long-term care setting.
• Must have a current Safe Food Handling Certificate.
• Knowledge of and ability to comply with policies, procedures, guidelines, and related legislation (e.g., health and safety, privacy). 
• Must have a tuberculosis (TB) test and required immunization(s).
• Knowledge of the proper operation and use of equipment related to job duties, familiarity with cleaning and infection control procedures, and knowledge in using and handling chemical cleaners. 
• Ability to demonstrate compassion, validate emotions, support dignity, and promote understanding of those we serve. 
• Demonstrated human relations and communication skills to interact pleasantly and professionally with residents, their families, and other staff; demonstrate a customer care/service approach; engage residents and their families in recreation and social programs using positive language to support emotional wellbeing; and participate as an effective team member.
• Organization, time management, and problem-solving skills with ability to work independently, comply with schedules, prioritize tasks, and complete work efficiently.
• Ability to read and follow instructions for menus, preparing beverages, diet profiles, policy and procedure manuals, communication logs, work assignment sheets, and cleaning products. 
• Ability to write weekly housekeeping supply orders and maintenance request forms, and record information in checklists and logs.
• Ability to follow written and oral instructions in English.
• Ability to work shifts, weekend hours, and statutory holidays as scheduled.
• Must provide an acceptable vulnerable sector police check. 
• Ability to support and demonstrate the Region’s values.