Job Req ID:  815
Department:  Human Resources and Citizen Service Technical Solu

SAP HXM Functional Consultant

Job Number: 815 
Job Type: Temporary Full-Time 
Temp Contract Length: 15 months 
Location: 150 Frederick St - Regional Admin Headquarters 
Job Category: Information Technology 
Number of Positions:1
Department: Human Resources and Citizen Service Technical Solutions 
Division: Human Resources and Citizen Service 
Hours of Work: 35 
Union:  Management/Management Support 
Grade: Management/Management Support Grade 06 
Salary Range: $48.05 - $60.06 per hour 


Our Story:


Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

The Role

Advises Functional Analysts to produce solution design and documentation for complex enterprise applications with expert attention to architectural qualities and business processes for the successful implementation of a new Enterprise Human Resources Management Solution (HXM) with the Region of Waterloo (ROW) and Waterloo Regional Police Service (WRPS) (the “Organizations”).


  • Leads, coordinates, and facilitates teams made up of Functional Analysts, subject matter experts, vendors, and project teams from both organizations to identify opportunities to improve work processes and procedures, and assigns, coordinates, and monitors projects/work. 
  • Coaches, oversees, and supports Functional Analysts and subject matter experts with the configuration of SAP SuccessFactors modules based on best business practices. 
  • Analyzes current business processes, programs, and needs, and works with clients and other divisional staff to define project requirements, and develops business automation recommendations. Performs business process reviews. Conducts related industry research. 
  • Ensures best practice adoption and collaborates with the Program Optimization Consultant.
  • Builds relationships with partners, agencies, and institutions for researching best practices and identifying solutions. 
  • Assists in negotiating product configuration and organizational needs with subject matter experts and vendors. 
  • Creates presentations and reports that communicate project updates and workshop content to subject matter experts and the core project team weekly.
  • Manages / assists to manage product configuration requests, change management, conflict resolution, and risk mitigation.
  • Assists in the development of configuration workbooks to meet legal, regulatory, and business requirements and participates in workflow improvement projects.
  • Works with the HXM Testing & Cutover Lead to help facilitate user acceptance testing.

Knowledge, Skills, and Abilities

  • Knowledge and skills are normally acquired through a Bachelor’s degree in Human Resources or a related field, plus relevant SAP HXM experience as a functional analyst. Equivalent combinations of related education, training, and experience will be considered. 
  • Experience working in municipal or public sector workplaces, with union and non-union team members, is preferred. 
  • Experience in an SAP SuccessFactors full implementation cycle and/or using cloud-based SAP SuccessFactors HXM.
  • Experience and skill supporting Canadian HR and payroll services.
  • Knowledge of customizing payroll (Canadian), time and attendance management, benefits, finance integration, and all HXM related activities.
  • Extensive working knowledge of SAP HXM, particularly time and attendance management and payroll, and experience with integration between SAP modules and other systems. 
  • Knowledge of regulatory practices, principles, and procedures related to payroll, basic accounting for payroll, and administrative functions in a payroll environment. 
  • Ability to carry out support activities related to HR payroll (Canadian), including knowledge of tax calculations, related legislation, and year-end related activities. Knowledge of scheduling and staffing processes and procedures.
  • Ability to analyze and modify payroll schemas and rules.
  • Ability to translate stakeholder requirements into documentation deliverables such as functional specifications, use cases, and workflow/process diagrams.
  • Ability to analyze business processes and systems, identify inefficiencies and/or required functional enhancements, and document business processes and procedures.
  • Ability to translate business needs into clear requirements that will enable the design of flexible solutions to enable business strategies.
  • Ability to articulate SAP SuccessFactors functionality to business and IT teams at various levels.
  • Judgement and creative thinking skills in decision-making situations.
  • Ability to redesign business processes and maintain system integrity.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.  At the Region, we respect, encourage and celebrate our diversity.  The Region of Waterloo is committed to providing accommodations throughout the recruitment process.  If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request.  Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.