Student, Guest Services
Job Number: 4263
Job Type: Student
Vacancy Reason: Temporary
Temp Contract Length: 4 Months
Location: 10 Huron Rd - Doon - Museum
Job Category: Other
Number of Positions: 2
Department: Integrated Museum Operations
Division: Planning, Development and Legislative Services
Hours of Work: 35 (Including Weekends)
Union: OTHER
Grade: Student Grade 03
Salary Range: $18.13-$18.33
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Duties/Responsibilities
- Collects admission fees from visitors and records demographic data for tracking.
- Performs cashier duties and maintains the gift shop.
- Performs cashier duties and maintains the food service kiosk.
- Sets up meetings and special events by arranging chairs, tables, displays, and audio-visual equipment.
- Orients public visitors, groups, and school programs to the museum and living history site.
- Participates in special events and other programs.
- Performs light housekeeping duties in public areas (e.g., theatre, food service area).
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Current enrolment in a secondary or post-secondary program at an accredited institution.
- Experience with retail and food operations (applies to Ken Seiling Waterloo Region Museum site).
- Knowledge of the hospitality, customer service, event industry.
- Communication and human relations skills to interact with visitors, groups, and school programs, and participate as an effective team member.
- Ability to work independently.
- Ability to use a point-of-sale retail system.
- Basic knowledge of audio-visual equipment.
- Ability to respond to questions from the public, and orient and present to various audiences using public speaking skills.
- Ability to support and demonstrate the Region’s values.
Additional Knowledge, Skills, and Abilities
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.
Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).