Student, ITS Support Consultant
Job Number: 2734
Job Type: Student
Temp Contract Length: 4 Months
Location: 150 Frederick St - Regional Admin Headquarters
Job Category: Other
Number of Positions: 1
Department: Client Services
Division: Corporate Services
Hours of Work: 35
Union: OTHER
Grade: Student Grade 08
Salary Range: $20.45 - $22.72
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.
Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Duties/Responsibilities
- Assists with annual computer replacement, asset tracking and recording, installation, and recycling of same.
- Installs Regional standard image on desktops and laptops.
- Ensures computers are properly configured, handled, stored, and secured.
- Updates inventory changes and identifies need for additional equipment throughout the refresh process.
- Identifies computer locations and assists to identify additional applications required by clients (outside of standard image).
- Travels to Regional offices to replace computer hardware.
- Lifts/carries computers weighing up to 20 lbs.
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge of computer technologies, specifically CPU architecture; cabling requirements; networking technology equipment; Microsoft Operating Systems; Windows 7; Microsoft Office (including Outlook, Visio); and Internet/Intranet acquired through current enrollment in a related university/college program (e.g., Computer Systems Technology).
- Knowledge of and ability to follow corporate policies and procedures.
- Ability to work independently and organize time to accommodate multiple tasks.
- Communication skills to provide/exchange technical assistance and information to clients and suppliers; and participate as an effective team member.
- Ability to read software documentation, hardware manuals, and system design and development language documentation. Ability to write correspondence using plain language to a non-technical audience.
- Ability to travel within Waterloo Region.
- Ability to support and demonstrate the Region’s values.
Additional Knowledge, Skills, and Abilities
To be considered for employment as a student, a person must be: registered as a full-time secondary or post-secondary student in an accredited institution, or currently recognized as having full-time status by the academic institution but applying for a school vacation, practicum or work term, or returning to full-time studies in the next academic term. Students who are in their final year of academic study and who are not intending to return to full-time studies are eligible for student employment up until the time they convocate. Students participating in education and retraining programs at the post- secondary level, though not full-time students, are eligible for related student employment opportunities, where appropriate.
The Region of Waterloo is an equal opportunity employer dedicated to an inclusive and accessible recruitment process. We actively encourage applications from diverse groups, including Black, racialized, First Nations, Métis, Inuit individuals, women, people with disabilities, and 2SLGBTQIA+ persons, and are committed to equity, diversity, accessibility, and inclusion in the workplace.
For an accommodation request, please contact us and we will work with you to meet your accessibility needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400 to request an alternate format, or email talentmanagement@regionofwaterloo.ca.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).