Student, ITS Support Consultant
Job Number: 4324
Job Type: Student
Vacancy Reason: Temporary
Temp Contract Length: 4 Months
Location: 150 Frederick St - Regional Admin Headquarters
Job Category: Other
Number of Positions: 1
Department: Client Services
Division: Corporate Services
Hours of Work: 35
Work Schedule: Monday - Friday, 8:30 am to 4:30 pm
Union: OTHER
Grade: Student Grade 08
Salary Range: $21.06 - $23.40
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Duties/Responsibilities
- Assists with annual computer replacement, asset tracking and recording, installation, and recycling.
- Installs the regional standard image on desktops and laptops.
- Ensures computers are properly configured, handled, stored, and secured.
- Updates inventory changes and identifies need for additional equipment throughout the refresh process.
- Identifies computer locations and assists to identify additional applications required by clients (outside of standard image).
- Travels to regional offices to replace computer hardware.
- Lifts/carries equipment weighing up to 20 lbs.
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge and skills are acquired through current enrollment in a related university/college program (e.g., Computer Systems Technology).
- Knowledge of computer technologies (specifically CPU architecture), cabling requirements, networking technology equipment, Microsoft Operating Systems, Windows 7, Microsoft Office (including Outlook, Visio), and the internet/intranet.
- Knowledge of and ability to comply with policies and procedures.
- Ability to work independently and organize time to accomplish multiple tasks.
- Communication skills to provide and exchange technical assistance and/or information to clients and suppliers, and participate as an effective team member.
- Ability to understand software documentation, hardware manuals, and system design and development language documentation. Ability to write correspondence using plain language to a non-technical audience.
- Ability to travel within Waterloo Region.
- Ability to support and demonstrate the Region’s values.
Additional Knowledge, Skills, and Abilities
To be considered for employment as a student, a person must be: registered as a full-time secondary or post-secondary student in an accredited institution, or currently recognized as having full-time status by the academic institution but applying for a school vacation, practicum or work term, or returning to full-time studies in the next academic term. Students who are in their final year of academic study and who are not intending to return to full-time studies are eligible for student employment up until the time they convocate. Students participating in education and retraining programs at the post- secondary level, though not full-time students, are eligible for related student employment opportunities, where appropriate.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.
Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).