Student, Income Support Operations
Job Number: 3807
Job Type: Student
Vacancy Reason: Temporary
Temp Contract Length: 4 Months
Location: 150 Frederick St - Regional Admin Headquarters
Job Category: Other
Number of Positions: 1
Department: Income Support Operations
Division: Corporate Services
Hours of Work: 35
Union: OTHER
Grade: Student Grade 05
Salary Range: $17.67 - $19.63
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Duties/Responsibilities
- Verifies, prints, and prepares social assistance payments generated by provincial social assistance database, and issues reloadable payment cards.
- Processes third party invoices for payment (e.g., vision care, prescriptions).
- Provides clerical and administrative support and client service to the Section. Enters information in databases.
- Responds to inquiries from clients, staff, vendors and community agencies, or directs to appropriate staff.
- Processes mail.
- Uses provincial software to confirm information, process payments, and respond to client inquiries.
- Uses a computer approximately 80% of the time. Communicates with third parties, clients and staff approximately 20% of the time.
- Works in a standard office environment.
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge of general office procedures, analysis, word processing, customer service, basic accounting, and financial procedures, acquired through current enrollment in a post-secondary program.
- Knowledge of and ability to comply with policies, procedures, and related legislation (e.g., privacy).
- Organization skills to process client and administrative requests according to established guidelines.
- Ability to work independently and adapt to changing priorities.
- Communication skills to provide customer service and respond to client inquiries; gather required information; take messages; and participate as an effective team member.
- Computer skills with ability to use software such as Microsoft Office (including Excel) and provincial systems.
- Ability to take accurate messages.
Additional Knowledge, Skills, and Abilities
To be considered for employment as a student, a person must be: registered as a full-time secondary or post-secondary student in an accredited institution, or currently recognized as having full-time status by the academic institution but applying for a school vacation, practicum or work term, or returning to full-time studies in the next academic term. Students who are in their final year of academic study and who are not intending to return to full-time studies are eligible for student employment up until the time they convocate. Students participating in education and retraining programs at the post- secondary level, though not full-time students, are eligible for related student employment opportunities, where appropriate.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).