Supervisor, Transit Operations

The Role

Supervises on-street transit services and operations based on assignment, including: day-to day on-street operations and dispatch, administration, operator recruitment and training, and performance management programs. Responds to operator and customer service issues. 
Assignments include:
•    Service Delivery
•    Performance Management
•    Workforce Development
•    Service Administration
 

Duties/Responsibilities

• Supervises bus operators based on assignment (conventional and specialized). Monitors operator performance to ensure compliance with operational rules and regulations, including routing, scheduling, and customer relations. Recommends long-term suspension and termination to Assistant Manager.
• Responds to and investigates customer complaints related to on-street transit services and operations.
• Makes recommendations to management regarding operating policies and procedures.
• Maintains effective communication links with union representatives and employees for area of responsibility.
• Liaises with other divisional program areas (finance, marketing/communications, planning) to exchange program information. Liaises with ITS and procurement for equipment and supplies.
• Backs up some of the duties of the Assistant Managers, as required.
• Assumes the responsibilities of operators in emergency situations.    
• Performs related duties as required.

Knowledge, Skills, and Abilities

• Knowledge of transit operations and administrative policies and procedures, normally acquired through a college diploma in business management, operations management, or related field, plus progressively responsible related experience.
• Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., health and safety, Highway Traffic Act).
• Experience and skill in organizing and coordinating the work of supervised staff.
• Experience and skill in communication, human relations, and leadership to supervise, instruct, and train staff in specific work methods/procedures; respond to public complaints; participate in meetings; and participate as an effective team member.
• Experience and skill in reading and interpreting policies, procedures, and collective agreements. 
• Experience and skill in writing correspondence, training materials, and reports.
• Computer skills using software such as Microsoft Office and transit operating systems.
• Must have a valid class C driver's license with Z-air brake endorsement and acceptable driving record to operate regional vehicles, as required. Or, must have a valid G driver’s license and acceptable driving record upon hire and attain a valid class C driver's license with Z-air brake endorsement within probationary period. 
• Ability to travel within and outside Waterloo Region. 
• Must provide a satisfactory vulnerable sector police check.
• Must be able to work rotating shifts anywhere between the hours of 4 a.m. and 3 a.m., including weekends and statutory holidays.
• Ability to back up supervisors on other assignments, and rotate through assignments, as assigned.
• Ability to support and demonstrate the Region’s values.