Transit Systems Administrator
Job Number: 3751
Job Type: Full-Time
Vacancy Reason: Backfill
Location: 250 Strasburg Rd - Transit-Strasburg Road Ops
Job Category: Transportation
Number of Positions: 1
Department: Transit Technology
Division: Transportation Services
Hours of Work: 35
Union: CUPE 1883
Grade: CUPE 1883 Grade 012
Salary Range: $40.17 - $45.52 per hour
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
The Role
Administers computerized transit systems (Intelligent Transportation Systems), with the support of corporate IT, including troubleshooting, resolving issues, and implementing upgrades/enhancements.
Duties/Responsibilities
- Administers transit systems, including electronic fare management, dispatch, scheduling, automatic vehicle location, automatic passenger counting, traveler information systems, and performance management/data analytics systems.
- Provides support to the Electronic Technician in the maintenance and operation of transit devices/equipment interfacing with transit systems. Troubleshoots software issues and assists with the installation, testing, repair, and decommissioning of equipment/devices.
- Troubleshoots and resolves transit system issues. Notifies management and system users of same.
- Consults with management and system users to determine requirements for system upgrades/enhancements. Analyzes current operations; evaluates new software and hardware applications; and liaises with corporate IT/vendors to develop and modify existing applications related to transit systems, as appropriate.
- Coordinates the implementation of new system application projects and upgrades, with corporate IT support as appropriate. Works with vendors and corporate IT regarding system installation, configuration, testing, troubleshooting, validation, end-user training, and rollout. Provides input into project plans. Installs/upgrades software per license agreements.
- Assists management to evaluate vendor proposals for hardware, software, and maintenance contracts, in conjunction with Purchasing and IT.
- Provides user support to staff.
- Liaises with vendors to obtain price quotes and resolve minor/daily operations system issues. Initiates, tracks, and ensures resolution of issues.
- Supports corporate IT by testing and troubleshooting major upgrades/changes to corporate IT managed systems and applications (e.g., security, network, backup).
- Keeps up to date on current transit systems technologies.
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge of information technology system implementation and administration, business process analysis, and data analysis acquired through a 3-year diploma/degree in a related field, plus 2 years of related experience.
- Knowledge of Intelligent Transportation System architecture and its application in a transit environment.
- Knowledge and ability to follow corporate policies and procedures and vendor system agreements.
- Mechanical aptitude, analytical, and technical skills to analyze, diagnose, troubleshoot, and resolve software and hardware issues in transit system applications.
- Communication skills to respond to technical inquiries; advise, instruct, and train staff in specific work methods/procedures; interact with vendors regarding maintenance contracts; and participate as an effective team member.
- Ability to read technical manuals, updates, bulletins, system implementation and testing plans, and system specifications. Ability to write/develop user guides, test plans, and system communications to staff.
- May be required to alter working hours for systems testing. Is requested to work evenings and weekend hours to meet deadlines.
- Ability to travel to locations within Waterloo Region.
- Ability to support and demonstrate the Region’s values
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).