Library Branch Coordinator

The Role

Provides public library services by organizing and coordinating the daily operations of a library branch.

Duties/Responsibilities

• Coordinates daily operation of the branch, including opening and closing. Maintains the library’s collection per standard library practices and procedures. Ensures maintenance/security of collections, library building and grounds. Reports maintenance needs to supervisor. Recommends equipment and material purchases/replacement. Monitors to ensure computers, printers, and equipment are maintained in good working order. Performs basic maintenance.  
• Provides customer service, and works to resolve issues as needed. Assists the public to find information/materials, including interlibrary loan requests. Selects and recommends reading materials. Provides basic technological assistance. Occasionally communicates with IT for technology support.
• Implements policies and procedures at the branch under management’s direction; explains same to the public as required. 
• Circulates materials in/out of the library. Reserves materials. Processes memberships. Sends notices regarding reserved/overdue materials and deals with complaints, as required. 
• Collects and processes fines/charges. Collects/records revenue from events and sales. Collects desk receipts monthly and sends to headquarters. 
• Receives and prepares materials for shelving, assists to shelve, and participates in collection maintenance per guidelines. 
• Processes mail. Compiles monthly data on program attendance and collects program evaluations and other information as required (e.g., surveys).  
• Organizes and delivers adult and children’s programs, including those initiated by headquarters. 
• Visits schools as needed.  
• Identifies need for/requests volunteers. Regularly assists to provide training/guidance, and assigns work to volunteers, library pages and other staff, per established criteria.
• In supervisor’s absence provides oversight of volunteer activities, per volunteer policy to ensure health and safety compliance.
• Maintains relationships with community groups/businesses to promote services and fundraising. 
• Creates bulletin boards/displays to promote themes/activities; selects and displays promotional resources from headquarters. Occasionally writes promotional articles for local newspaper. Occasionally prepares brief articles for the library e-newsletter.
• Participates in staff meetings. Communicates with other library staff regarding daily operations, resources, troubleshooting. cataloguing, collection development, programs and supplies.  
• Reports problems (e.g., complaints, repairs, maintenance, vandalism to supervisor. Reports issues with janitorial staff/contract to supervisor or headquarters.
• Backs up the Supervisor of Branch Library (duties as assigned) and Library Assistants.
• Performs related duties as assigned.
   

Knowledge, Skills, and Abilities

• Knowledge sufficient to demonstrate familiarity with library resources and library operations, acquired through a Bachelor’s Degree in a related field OR 2-year diploma in a related field OR EXCEL Certificate in Small Library Management, plus 2 years of related experience. 
• Knowledge of the local community served by the branch. Knowledge of and ability to work according to established policies and procedures. 
• Computer skills with ability to use programs such as Microsoft Office, library automation software (e.g., Sirsi Dynix Workflows), the internet, social media, mobile devices and digital resources. Ability to troubleshoot computer hardware and software problems. Ability to provide basic technological assistance to the public. Ability to keep own skills up-to-date on current technology, library systems software, electronic research and library resources.
• Leadership, human relation, and communication skills to provide customer service and instructions to the public; demonstrate patience and understanding children; provide support, training, and guidance volunteers and library staff; communicate with co-workers; and participate as an effective team member.
• Ability to read books, articles, and other material to keep knowledge current. Ability to write brief articles for the local media and create bulletin boards and book displays. 
• Ability to work independently, including organizing work and making day-to-day decisions. 
• Ability to develop and initiate programs, and provide input on new policies, procedures, and fundraising opportunities within the community. 
• Ability to work evening and weekend hours. 
• Ability to travel occasionally within Waterloo Region.  
• Ability to support and project the Region’s values.