Community Connector
Job Number: 2507
Job Type: Casual
Temp Contract Length: 24 months
Location: 925 Erb Street West, Waterloo with the possibility to travel to various locations within Waterloo Region to promote Waste Management Services
Job Category: Environmental
Number of Positions: 10
Department: Contracts and Customer Service
Division: Engineering and Environmental Services
Hours of Work: Casual. The position requires availability from Sunday to Saturday, including days, evenings, weekends, and early mornings, with the potential for some holiday shifts. Up to 24 hours per week.
Union: OTHER
Grade: Part Time/No Full Time Equivalent Grade 005
Salary Range: $28.21 - $31.92
Posting Date: March 6, 2025
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:
Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.
The Role
Engages with community groups/individuals to promote regional initiatives/programs and provide information. Shares feedback and insights with regional program areas/staff to support program development and delivery to defined community populations/groups.
Duties/Responsibilities
- Acts as a linkage between communities and regional staff to support the development and delivery of programs and services in meeting community needs.
- Engages with community members and groups to promote regional programs/initiatives as part of outreach campaigns to reach specific populations (e.g., door knocking, attending/participating at events, phone calls).
- Facilitates individual and group conversations to obtain feedback, including questions, concerns, and considerations regarding current and prospective programs and services.
- Attends community meetings and events put on/in support of regional programs to support community members’ access and understanding of services/programs. Responds to general questions and re-directs specific or complex questions to regional staff.
- Shares/explains community feedback, concerns, and questions with regional staff.
- Shares insights and provides input into program development and delivery activities to rectify barriers to community participation and fit community needs.
- Assists in the review and development of educational/informational resources and materials.
- Participates in project team meetings.
- Attends advisory or other committee meetings to share insights and information upon request.
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Brings a lived experience through personal understanding of the issues and concerns of specific groups, such as an Indigenous or racialized individual, persons with disabilities, and/or as a member of the 2SLGBTQ+ or another under-represented community.
- Has strong, established connections to specified communities in Waterloo Region and is comfortable representing community voices with regional staff.
- Knowledge of and ability to comply with policies, procedures, and related legislation.
- Knowledge of community programs and services.
- Ability to understand community members’ concerns, feedback, and issues and communicate this clearly to regional staff.
- Ability to promote programs and services and respond to questions/concerns, including liaising with regional staff.
- Ability to work independently.
- Ability to communicate with regional staff/management (e.g., phone, in person, email)
- Ability to work varied hours to accommodate events, including evenings and weekends.
- Ability to travel to locations within Waterloo Region.
- Ability to support and demonstrate the Region’s values.
The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.
The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).