Student, Health Information

The Role

Supports the implementation and/or maintenance of health information systems.

Duties/Responsibilities

• Extracts, manipulates, analyzes, and interprets data from health information systems.
• Identifies and assesses data analysis, data management, and project-related issues (e.g., data quality, software issues) and recommends solutions to program areas and management.
• Designs and develops data visualization dashboards to display and analyze health and performance indicators.
• Coordinates projects and assignments through the design, implementation, and evaluation phases of a project cycle according to expected timelines. 
• Develops and customizes user guides, standard operating procedures, and protocols for health information systems.
• Provides customer service. Responds quickly to needs and urgent matters, and problem solves in consultation with supervisor.
• Provides consultation on privacy processes, practices, and guidelines, and supports privacy and security audits of departmental health information systems.
• Works with ITS to resolve issues and create and implement solutions related to health information systems.
• Assists with stakeholder consultation and staff training and education.
• Prepares and delivers presentations to staff and management.
• Writes briefs, reports, and other documents.
• Performs quality assurance activities.
• Assesses and analyzes program information for compliance with standard operating procedures, protocols, and user guides.
• Works in a standard office environment. Occasionally travels for meetings.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and skills in health information systems and database development, management, and analysis are acquired through current enrollment in a related post-secondary program.  
• Knowledge of and ability to comply with corporate polices, procedures, and legislation (e.g., privacy, confidentiality, security in protecting health care data).
• Project management skills to plan, implement, monitor, and report on activities.
• Problem-solving skills and ability to work independently to complete projects on time, meet deadlines, and adapt to frequently changing priorities.
• Ability to create process maps, flowcharts, workflows, and project timelines.
• Ability to extract, collate, analyze, and interpret data from health information systems.
• Ability to identify data quality and software issues, and recommend solutions.
• Ability to readily learn new systems and programs.
• Human relations, communication, and facilitation skills to assist the team with following established guidelines and maximize the use of applications; provide information; conduct presentations; and participate as an effective team member. 
• Ability to read and understand information related to new technologies, methods, and trends from various sources (e.g., technical manuals, updates, bulletins). 
• Ability to write effectively in plain language.
• Familiarity with equity-related approaches to data disaggregation and data governance principles when working with priority populations (e.g., First Nations Principles of OCAP).
• Computer skills with ability to use software such as Microsoft Office applications, including Excel and PowerPoint, SQL, statistical software (e.g. SAS, SPSS), and data visualization software (e.g. Tableau, Power BI).
• Ability to travel within Waterloo Region.  
• Ability to support and demonstrate the Region’s values.

Additional Knowledge, Skills, and Abilities

To be considered for employment as a student, a person must be: registered as a full-time secondary or post-secondary student in an accredited institution, or currently recognized as having full-time status by the academic institution but applying for a school vacation, practicum or work term, or returning to full-time studies in the next academic term. Students who are in their final year of academic study and who are not intending to return to full-time studies are eligible for student employment up until the time they convocate. Students participating in education and retraining programs at the post- secondary level, though not full-time students, are eligible for related student employment opportunities, where appropriate.