Scheduler, Paramedic Services
Job Number: 3955
Job Type: Casual
Vacancy Reason: Net New
Location: 120 Maple Grove Road, Cambridge, ON / 1001 Erbs Road, Waterloo, ON - (This is an in office position, no hybrid option. Home location is 120 Maple Grove Road, Cambridge, ON, with the ability to work at both locations, subject to operational needs)
Number of Positions: 1
Department: PHPPSV - Operations
Division: Public Health and Paramedic Services
Hours of Work: Up to 24 hours per week (11 hour shifts - including days, afternoons, evenings, weekends, and statutory holidays). Orientation will include two weeks of three 8 hour shifts and two weeks of shadow shifts, up to 24 hours per week
Union: OTHER
Grade: CUPE 1883 Grade 005
Salary Range: $28.84 - $32.64 per hour
Posting Date: February 12, 2026
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
The Role
Supports work coverage functions for Paramedic Services by filling open shifts based on planned and unplanned staff schedule changes (e.g., vacation, sick, absences, training). Applies and makes approved changes to staff schedules per collective agreements and legislation.
Duties/Responsibilities
- Responds to calls from CUPE 5191 staff or superintendents regarding work absences. Enters approved sick time to scheduling software. Calls out to arrange backfill, per collective agreement.
- Fills open shifts and processes time off requests and other shift changes, per management approval and/or collective agreement and established processes.
- Applies approved schedule changes in scheduling software, including for training and other work-related activities within and outside regular schedules. Confirms appropriate backfills are in place.
- Applies special pay codes (e.g., emergency leave, refusal of work occurrence) as necessary.
- Audits approved missed lunches and shift overruns to ensure accuracy of data in scheduling software before pays are processed.
- Informs management of potential staffing shortages, conflicts, issues, and unexplained absences.
- Responds to questions from staff regarding processes and individual information (e.g., accrual banks).
- Refers escalated and complex issues (including those that require historical edits) to management.
Monitors scheduling inbox and scheduling software for time off requests and shift changes to plan and prioritize work. - Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge of office administration procedures and shift and schedule administration, acquired through a grade 12 education plus 2 years of related experience in a high volume, unionized, 24-hour service delivery environment. An equivalent combination of education and experience will be considered.
- Knowledge of and ability to follow policies, procedures, collective agreements, and related legislation (e.g., employment standards, privacy).
- Organizational, attention to detail, and problem solving skills to maintain shift coverage.
- Communication and interpersonal skills to respond to inquiries, requests, and complaints from staff and management; and participate as an effective team member.
- Ability to read, interpret, and apply policies, procedures, legislation, collective agreements, and manuals. Ability to write documents and correspondence.
- Computer skills with ability to use software such as Microsoft Office, and a time and attendance management system. Ability to use an auto-dialer.
- Ability to work shifts, including days, afternoons, evenings, weekends, and statutory holidays as part of a regular rotation/schedule, which includes 11 hour shifts, based on operational needs.
- Ability to travel within Waterloo Region.
- Ability to support and demonstrate the Region's values.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.
Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).