Applications Support Analyst

Deadline to Apply: Sunday, March 15, 2026

Employment Type: Permanent Full-Time

Location: WRPS Headquarters, 200 Maple Grove Road, Cambridge, ON

Shift: Day

Working Days/ Hours: Monday to Friday, 08.00 AM - 04.00 PM

Hours of Work: 40 Hours per week

Number of Position: 1

Union: Waterloo Regional Police Association

Reason for Vacancy: Backfill

Salary Range: $ 103,866 - $ 122,195

The Waterloo Regional Police Service provides high‑quality policing to more than 670,000 residents across the Region of Waterloo. Our region is a diverse and prosperous area in Southern Ontario, uniquely characterized by its blend of vibrant urban centres, Cambridge, Kitchener, and Waterloo, and surrounded by the rural townships of North Dumfries, Wellesley, Wilmot, and Woolwich. We take pride in our diversity and remain committed to fostering a people‑focused organization that reflects the strength and character of the communities we serve

Long Description

Summary

To assist in the design, development, implementation and maintenance of systems and projects solutions for the Emergency Services Cooperative Ontario (ESCO) group encompassing various public safety agencies.

You Will:

Collect, analyze, troubleshoot and manages ESCO agency issues in regards to Business Application.
Communicate with technical representative of various ESCO agencies to provide technical assistance, system management, develop recommendations, perform installs, and maintains and repairs application requirements.
Coordinate and implements specific assigned system development and implementation activities.
Analyze user requirements and generate alternative approaches to information systems design.
Manage the deployment, testing, training, modification and implementation of systems or system enhancements by way of new releases and assist in the planning process.

You Have:

Successfully completed a three (3) year community college diploma in Computer Systems Technology, Computer Programming and Analysis, Computer Science, or related field.
Five years (5) years extensive experience in a leadership role in system design and development using system development life cycles, system deployment, and the design and development of databases is required.
A valid Class “G” Ontario Driver’s License with no more than six (6) demerit points
Communication, interpersonal, and leadership skills are required to advise and supervise projects
Analytical thinking and project management skills required to formulate logic-based statements and to organize project tasks with reasonable and attainable timelines.
Proficiency in the operation of a personal computer and ability to interpret requirements for and use software programs such as Microsoft Office programs, including Word, Excel, PowerPoint, Visio,Outlook, Access, and Project, Adobe Acrobat and Internet Explorer.

You Are:

Able to meet police security clearance requirements and maintain a high level of confidentiality.
Able to work independently with limited supervision; to adapt to changing priorities, and to organize and prioritize using strong time management skills.
Able to participate as an effective team member and to support the project values compatible with the organization.

Why join WRPS?

Tuition reimbursement program
Defined benefit pension plan OMERS
Comprehensive benefits coverage, including employer-paid Health/Dental and Life Insurance
Dynamic, team-focused environment supporting the community
Employee Assistance Program (EAP) for fitness and wellness
Salary Range: $ 103,866 - $ 122,195

If you’re interested in this position, please apply online by Sunday, March 15 at 11.59 PM

Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.

If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca.

Diversity through inclusion – we are an Equal Opportunity Employer.

Use of Artificial Intelligence in the Hiring Process:

Waterloo Regional Police Services may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

We thank all applicants; however, only those selected to move forward will be contacted.