HRIS Coordinator

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HRIS Coordinator

Summary

The HRIS Coordinator will support and maintain employee information and data integrity within the Human Experience Management (HXM) system – an SAP SuccessFactors solutions and other reporting systems as required. They will review and approve workflows in HXM and assist with generating and maintaining standardized reports based on business requirements. This position ensures effective data quality and auditing is completed in a timely manner, delivers training and knowledge transfer on key concepts and effectively troubleshoots issues that arise.

You Will:

• Regularly enter, review, and approve HXM workflows related to status changes, reclassifications, promotions, step increases, and other employee actions, and route workflows to the appropriate approvers based on HXM business processes where applicable.
• Ensure all workflows are accurate, compliant, and processed within established service timelines.
• Create, update, and maintain position organizational charts in HXM as part of position management for all Sworn and Civilian roles.
• Serve as a primary point of contact for all HRIS‑related inquiries and issues, providing initial troubleshooting and guidance to support timely and effective resolution of system and process concerns.
• Develop and maintain reports and metrics to support HR initiatives and provide actionable insights.
• Respond to ad‑hoc requests for information from the HR team and other internal leaders.
• Develop an understanding of the organization, its processes, and its customers to address straightforward problems using standard solutions.
• Assess requests for feasibility and impact on existing solutions and processes.
• Perform HR system data management and audits to ensure accuracy and compliance.
• Understand day‑to‑day operations to maintain data accuracy and integrity when processing reports, and work with other HR functional areas to correct discrepancies.
• Recommend and maintain procedures for users, including user guides and process workflow documents.
• Ensure data integrity, consistency, and alignment with internal audit processes and organizational policies.
• Conduct periodic audits, or audits as directed, to ensure information accuracy in the HXM employee database, confirm that all relevant information is captured and maintained, and reconcile information across multiple system areas.
• Identify opportunities to improve Human Resources processes through information systems changes and by enabling new functionalities.
• Support HR system implementations, upgrades, and enhancements.
• Collaborate closely with the HRIS Functional Analyst and key stakeholders to identify and resolve systemic data integrity issues, and to design and implement process improvements and training initiatives.
• Serve as the subject matter expert for the HXM Employee Central module, acting as a liaison with the Region of Waterloo and other partners.
• Liaise with Total Compensation Analysts to ensure the accuracy of compensation and position information for new hires, promotions, and reclassified members.
• Consult with Human Resources Business Partners and Labour Relations to interpret Collective Agreement language where applicable.
• Calculate adjusted hire dates for reclassified members where applicable, and update and maintain date‑of‑hire and service dates in HXM.
• Verify employment requests and respond to inquiries regarding former employees.
• Maintain the Sworn and Civilian Member Awards database, analyzing eligibility and service dates to provide a recommended list of recipients to leadership.
• Participate in special projects related to HXM functionalities.
• Perform other related duties as assigned.

You Have:

• Successfully completed a three‑year College Diploma in Human Resources, Business Administration, or a related field.
• At least two years of experience working within an HRIS environment, including processing and approving workflows, managing HRIS data, conducting audits, and ensuring accuracy, integrity, and compliance of employee and position data in a large organization.
• Knowledge of HR principles, practices, and procedures, with a strong emphasis on HRIS and HR data management processes.
• Experience producing historical and statistical reports using electronic information systems.
• Experience in a policing and/or unionized environment (considered an asset).
• Demonstrated experience or working knowledge of SuccessFactors, including Employee Central and Reporting modules.
• Proven ability to use data management systems, including working knowledge of time and attendance systems and HRIS platforms.
• Acquired knowledge of WRPS organizational structure, rank structures, chain of command, branches, units, processes, functions, and basic police procedures, including the Records Retention By‑Law.
• Demonstrated troubleshooting and analytical skills to identify, investigate, and resolve HRIS data issues, assess impacts, and implement accurate, compliant solutions while collaborating with stakeholders when needed.
• Intermediate proficiency in Microsoft Office, including Word and Excel, to maintain documentation such as Arena lists.
• Strong communication, interpersonal, and customer service skills to interact effectively with members of all ranks and the public.

You Are:

• Able to gather background information to assist in the preparation of employee reports.
• Able to meet police security clearance requirements and to maintain confidentiality.
• Able to participate as an effective team member and to support and project values compatible with the organization.
• Able to acquire knowledge of police computer networks and systems, the Intranet and e-mail to send messages and to add personnel HRIS data.