Manager Infrastructure

Long Description

Summary

To maintain responsibility for the overall management and leadership of the entire WRPS and ESCO environment, maintaining the effective and efficient operation of the Service’s technical infrastructure, including data, network, and server related services, and for the implementation, maintenance, and compliance monitoring of industry accepted operations, management, and planning processes and establishment of corresponding process measurement systems.

You Will:

• Manage the design, development, implementation, installation, configuration, security, backup, maintenance, support, and enhancement of the Corporate Network.
• Manages the design, development, implementation, and enhancement of the ESCO data centre and networks and the provision of information systems support to all users.
• Attends OACP-IT and OACP-IT Security, Senior Leadership meetings, occasionally chairs meetings with Management group to determine personal computer, Network, Security, and network requirements.

• Consults with user departments to assist in defining technical, cost, and scheduling requirements for installations and/or enhancements.

• Prepares reports and makes presentations to senior staff, as required.
• Prioritizes and schedules projects to coordinate the best use of Information Systems and vendor resources and ensure minimal down time of the Hardware infrastructure, networks, security, and external connection to various Partner systems.

• Evaluates, selects, and trains in response to new products or services, comprehensive systems analysis, and progressive support methodologies for all NETWORK applications

• Supervises staff. Plans, schedules, and assigns tasks of staff.

• Ensures work environment is safe and secure, in accordance with Occupational Health & Safety Act, WSIB, WHMIS and the WRPS Harassment Policy. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.

• Prepares Request for Proposals (RFP) specifications, in conjunction with Purchasing and user departments.

• Ensures that all corporate systems are functioning, and that system integrity is maintained. Analyzes and monitors systems hardware and software performance and makes modifications to enhance performance.

• Develops and implements strategies and projects in response to user and system performance for operating systems; applications; connectivity, voice applications and hardware platforms

• Installs, configures, and monitors hardware and operating systems for the WRPS and ESCO Data and Voice networks.
• Administers the corporate security policy; develops rights, security, and access strategies for corporate access and software.

• Recognizes and identifies potential areas where existing office automation system policies and procedures require change, or develop, to support future business expansion.

• Supports corporate hardware and software by providing in-house maintenance from external companies, including the negotiation of maintenance agreements and contracts. Manages the storage of confidential information on both networks in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

• Defines, develops, and implements the ESCO’s network and associated training needs.

• Participates in new and expansionary WRPS and ESCO projects with budget recommendations, requirement definition, vendor selection, implementation, and post cut-over support.

• Assumes some duties and responsibilities of the Director, Information Technology in the absence of that incumbent.

• Performs other related duties as assigned.

This position job profile is intended to describe the general level and nature of the position and is not intended to represent an exhaustive list of all tasks assigned in the performance of this position.

You Have:

• Bachelor of Science or Bachelor of Arts degree in computer science, engineering, mathematics, business administration or combination of equivalent education and experience.

• Comprehensive knowledge of office automation, configuration, and maintenance of network and server environments, comprehensive systems analysis and progressive support methodologies for all applications.

•  Comprehensive knowledge of personal computer technologies including ORACLE, SQL, and Windows Operating Systems

• Minimum five (5) years of work experience in the Information Technology field with demonstrated experience designing and developing long-term computing strategies.

• Three (3) years managing people, resources, and budgets; experience supervising the work of others, preferably in the hiring, performance development and training of staff members, is required.

• Well-developed interpersonal, coaching, planning, negotiating, oral and written communication skills,

• Exceptional analytical, organizational, decision making and leadership skills, proven track record in co-coordinating multiple projects under stringent deadlines, demonstrated strategic thinking and a broad awareness of current trends and developments in Information Technology

• Proven knowledge in communications systems including voice, VOIP and other related PBX technologies.

• Demonstrated ability in Business Analysis & Service Level Management, Technology Architecture, Cloud Infrastructure, Project Management, Systems Hardware and Software, Telecommunications, IT Service management Support Processes, IT/IM Security Management, IT/IM Strategy and High Level Architecture, IM/IT Policies and Standards, Knowledge Infrastructure, New Software and databases, Existing Software applications & databases, Delivery Platform (Processors, NETWORKs, LANs), and a client service orientation.

• Advanced project management knowledge and experience on specific information technology projects (ESCO workstation, Niche, RMS, CAD, CPIC) encompassing multi-agency projects and other policing agencies outside the ESCO group, including project life cycle knowledge.

• Extensive knowledge and understanding of process automation and interfacing protocol and technology in relation to the Records Branch policies and procedures as impacted by the integration of CAD, RMS, PARIS, Uniform Code Reporting (UCR) Stats Canada coding, ICON, ESCO police service partners with the police information technology systems. Knowledge of e-mail and Dictation systems required as related to systems integration.

• Ability to acquire knowledge of Waterloo Regional Police Service practices, policies and procedures as well as related provincial and federal legislations

• Ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to work well with people from different disciplines with varying degrees of technical experience.

• Ability to assess compliance of work activities of others to ensure that all related Information Technology Policies, CPIC Rules, Regulations and other related policies and procedures of ESCO police service branches a

• Communication, interpersonal, human relations and leadership skills to advise and supervise staff; to manage performance; to discipline staff; to mediate and use discretion when defusing unpredictable situations
 

You Are:

• Having a valid Class “G” Ontario Driver’s Licence with no more than six demerit points required to travel within and outside the Region

• Able to meet police security clearance requirements and to maintain confidentiality.

• Able to meet testing requirements for the position

• Able to effectively manage all resources in project teams, including technical staff, business users, as well as vendor consultants, to plan and deliver successful business solutions to clients.

• Able to manage staff, including supervision, labour relation and training and performance development.

• Able to verbally communicate with end users, government agencies and personnel from the police reporting centre, vendors, contractors, and professionals outside the police service

• Able to express complex technical concepts effectively, both verbally and in writing.

• Able to read and comprehend technical manuals and trade journals, software and hardware manuals, system design and development documentation

• Able to design and present training and presentation skills to evaluate, select and train new products or services, comprehensive systems analysis, and progressive support methodologies for all LAN applications.

• Able to compile and write documentation outlining proposed solutions, equipment, cost, and time estimates, as well as a critical path and scheduling implications.