CAMBRIDGE, ON, CA
Service Desk Technician
Deadline to Apply: Monday, October 13, 2025
Employment Type: Permanent Part-Time
Base Location: Headquarters Building, 200 Maple Grove Road, Cambridge, ON
Hours of Work: Rotating shifts (max 30 hrs/wk)
Number of Positions: 1
Reason for Vacancy: New position
2025 Salary Range: $88, 672 - $104, 320
*The current collective agreement expires on December 31, 2024. Wages are subject to negotiated adjustments through collective bargaining.
Long Description
Summary
The Service Desk Technician provides technical support to users, installs and operates computer equipment, produces computer-generated reports and monitors the operation and use of computer systems and networks.
You Will:
- Respond to user questions and resolve hardware/software problems on the Waterloo Regional Police Service (WRPS) and Police Regionalized Information Data Entry (PRIDE) personal computers.
- Provide support for users, including smart card and active directory work (i.e., password resets).
- Complete build installs for new/existing laptops/desktops, load computer program software from networked and physical sources.
- Test new equipment, install upgrades to software and hardware, and maintain and configure user systems, as required.
You Have:
- Successfully completed a one-year community college diploma in Computer Systems Technology or a related field. Attainment of an A+ Certification is preferred.
- Two (2) years’ of previous related experience in the setup, maintenance, and troubleshooting of computer equipment is required.
- A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the region.
- A high level of judgement, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve member’s hardware or software problems.
- Excellent communication and customer service skills required to obtain necessary information and provide suggestions to users as required.
You Are:
- Able to reference relevant procedures and follow clear instructions to consistently perform IT related job troubleshooting tasks.
- Able to respond to Service Desk calls for assistance in a timely manner, while monitoring CAD, RMS, e-mail and other systems as required.
- Able to write and update user manuals and technical reports and produce computer-generated reports as requested.
- Able to remain current on new hardware and software technologies.
Why join WRPS?
- Tuition reimbursement program
- Defined benefit pension plan OMERS
- Comprehensive benefits coverage, including employer-paid Health/Dental and Life Insurance
- Dynamic, team-focused environment supporting the community
- Employee Assistance Program for fitness and wellness
- 2025 Southwestern Ontario’s Top Employers
- 2025 Waterloo Area’s Top Employers
- 2025 Salary Range: $88, 672 - $104, 320 (*The current collective agreement expired on December 31, 2024. Wages are subject to negotiated adjustments through collective bargaining)
If you’re interested in this position, please apply online by Monday, October 13th at 11:59 P.M.
Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.
If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca.
Diversity through inclusion – we are an Equal Opportunity Employer.
We thank all applicants; however, only those selected to move forward will be contacted.