WRPS Business Analyst

Long Description

Summary

To assist in the design, development, implementation and maintenance/support of systems and project solutions for Waterloo Regional Police Service (WRPS) including Intergraph CAD and Mobile Work Station (MWS) system initiatives and related systems or interfaces within the functional area(s).  Plans and prioritizes needs; explores available options and recommends solutions to the IT Staff Sergeant and IT Director.  Collects data and administration policy and data access rules; researches, analyzes and documents current and future data requirements.  

Designs and facilitates system entry training to new and existing members of WRPS to ensure members are educated in regard to correct data entry processes and discrepancies on the system. To administer quality control systems of WPRS data entered onto the Intergraph CAD and MWS systems. 

You Will:

• Assist in the research, design, development and delivery of IT systems training programs for WRPS members, including the orientation of new staff and the training of current members who obtain new roles in the Service through transfer or promotion.  
• Assist in identifying learning objectives, including individual learning requirements, and selection of instructional methodologies and tools.  Develop and facilitate Intergraph CAD and MWS system training for police service members individually and/or in groups. 
• Be responsible for data management and system management of the Intergraph CAD system computing environment, including configuration, security, resource monitoring, reporting, troubleshooting and the coordination of specialized programs.
• Maintain regular contact with members of various ranks of WRPS in order to exchange information of a specialized nature, identify system needs, develop recommendations, install, maintain and repair application requirements, and respond to requests for assistance and technical advice.
• Initiate and monitor special project teams or initiatives to address workload problem areas within all branches of WRPS.

You Have:

• Ability to read material and related magazines with respect to CPIC and the Intergraph CAD system, articles; policy and procedures manuals, and various legislation impacting on the police agencies.
• A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the Region to attend meetings and seminars.
• Ability to meet police security clearance requirements and to maintain a high level of confidentiality.
• Ability to meet testing requirements for the position.

You Are:

• Able to effectively communicate through telephone, e-mails and web-based communication in a friendly, efficient and professional manner to explain and clarify aspects of the Intergraph CAD system and other systems.
• Able to work independently with limited supervision; to adapt to changing priorities, and to organize and prioritize using strong time management skills. Able to coordinate work schedules and time for maximum efficiency and productivity.
• Able to write clearly and effectively using appropriate style, format, grammar, and tone in informal and formal communications, including reports and correspondence.
• Able to explain the organization’s position in relation to the specific concerns if disagreements or differences of opinions arise.